Shipping & Returns

Fast Shipping

Once your order is placed, our fulfillment team prepares it for carrier pickup within 1-2 business days. During peak seasons or high-volume periods, this timeframe may be longer.

You will receive an email confirmation with your tracking link once it becomes available. The shipping time begins once the carrier has picked up the package as reflected on the tracking! Keep in mind, we don’t fulfill or ship orders on weekends or U.S. holidays. 

Just a heads-up: our fulfillment time applies to orders with Express and Expedited shipping as well, and things can take a little longer during holidays or big sales.

14-Day Return Policy

If you aren’t completely satisfied with your order, you have 14 days from the date of shipment to initiate a return. We do not accept worn or damaged items. Items marked as Final Sale cannot be returned. If a Final Sale code is applied, that order cannot be returned, exchanged, or cancelled. Paul Evans will only accept unworn items with all original shoe box contents and packaging.

Please use a soft surface such as a rug or carpet to try on your shoes, as the soles will easily scratch if you walk on hardwood or concrete floors.

Shoes with scuffed soles cannot be returned for a refund. If your shoes are sent back with creased leather, a $50 damage fee will be deducted from the refund. Once we receive and inspect your returned items, you will be sent a confirmation email documenting your refund. If your return does not meet the above policy, you will be notified by our team.

Gift cards and expedited shipping charges are non-refundable.

Return Process

Click here to start your return.

If you purchased order protection through Re:do at the time of checkout, there will be no cost to return your items for store credit or exchange. Simply submit the return for store credit or exchange and receive a prepaid return label through the portal. Please note that if the item you’ve selected for exchange is a pre-order, the lead time for the exchange will be a minimum of 3-6 months.

If you did not opt for this coverage or you are seeking a refund, you will be able to purchase a shipping label through the portal.

Once the returned items are received and inspected, we will either issue a store credit, set up the exchange, or refund your original method of payment. You will then receive a confirmation email documenting the return. If your return does not meet our policy, you will be notified by our team.

Please allow 5-10 days for your returned items to reach us for inspection and another 3-5 days for your refund to be processed. Feel free to reach out to support@paulevansny.com any time with questions or concerns.

International Returns

We don't provide return labels for international shipments. To return your order, please ship the package to the address below within 14 days. We recommend keeping track of your shipping number and monitoring the package's journey, as we won't have visibility into the shipment once it leaves your hands and can't be held responsible for packages that go missing along the way.

Paul Evans Returns
12864 NW S River Dr
Medley, FL
33178

Order Cancellations & Edits

Please be advised cancellations are not guaranteed but can be requested if the order has not yet been processed.

We are unable to make edits to orders other than changing the shipping address. Please note we can request to change the shipping address if the order has not yet been processed, but this is not guaranteed.

For any requests to cancel or change an order, please contact our customer service team as soon as possible.

Warranty

We have a 6-month warranty for damage caused by a manufacturing defect, not including regular wear-and-tear.