Shipping & Returns
Customers are responsible for all shipping fees, including return shipping, unless returns protection through Re:Do was purchased at checkout.
Please allow 24 - 48 hours for your order to be fulfilled at our warehouse in addition to the estimated shipping time. Paul Evans is not responsible for customs and duties charges your government may impose, nor will Paul Evans cover the cost of return shipping should you refuse delivery.
30-Day Return Policy
If you aren’t completely satisfied with your order, you have 30 days from the date of shipment to initiate a return. We do not accept worn or damaged items. Items marked as Final Sale cannot be returned. Paul Evans will only accept unworn items with all original shoe box contents and packaging.
Please use a soft surface such as a rug or carpet to try on your shoes, as the soles will easily scratch if you walk on hardwood or concrete floors.
Shoes with scuffed soles cannot be returned for a refund. If your shoes are sent back with creased leather, a $50 damage fee will be deducted from the refund. Once we receive and inspect your returned items, you will be sent a confirmation email documenting your refund. If your return does not meet the above policy, you will be notified by our team.
Gift cards and expedited shipping charges are non-refundable.
Click here to start your return.
If you purchased order protection through Re:do at the time of checkout, there will be no cost to return your items for store credit or exchange. Simply submit the return for store credit or exchange and receive a prepaid return label through the portal. Please note that if the item you’ve selected for exchange is a pre-order, the lead time for the exchange will be a minimum of 3-6 months.
If you did not opt for this coverage or you are seeking a refund, you will be able to purchase a shipping label through the portal. For international shipments, you will be able to purchase a shipping label from the same returns portal. You may also send the return to the below address:
Paul Evans Returns
10400 NW 21st St
Doral, FL 33172
Once the returned items are received and inspected, we will either issue a store credit, set up the exchange, or refund your original method of payment. You will then receive a confirmation email documenting the return. If your return does not meet our policy, you will be notified by our team.
Please allow 5-10 days for your returned items to reach us for inspection and another 3-5 days for your refund to be processed.Feel free to reach out to firstname.lastname@example.org any time with questions or concerns.