Click here to initiate a return.

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Customers are responsible for all shipping fees. Please allow 24 - 48 hours for your order to be fulfilled at our warehouse in addition to the estimated shipping time. Paul Evans is not responsible for customs and duties charges your government may impose, nor will Paul Evans cover the cost of return shipping should you refuse delivery. 

Click here to initiate a return. We will issue a refund after your return has been received and inspected. Return shipping is the responsibility of the customer.

If you would like an exchange, please initiate a return and then place a new exchange order directly on our website. We appreciate your following this easy return process.

Please note if you've placed a final sale order with us you cannot cancel, return or exchange your order. Final sales are final and cannot be modified. Thank you for understanding.

If you aren't completely satisfied with your order, you have 30 days from the shipping fulfillment date to initiate a return. Worn or scuffed merchandise cannot be returned for a refund. Paul Evans will only accept unworn items with all original shoe box contents and packaging.

Please use a soft surface such as rug or carpet to try on your shoes, which will easily scratch if you walk around on hardwood or concrete floors. Shoes with scuffed soles cannot be returned for a refund. Please note, if you initiate a chargeback against us we will be unable to issue a refund for your return. 

Due to demand, we’re often out of stock in a certain style, color or size. That means you have great taste! We accept pre-orders and are eager to commission your order at our Napolitano factory. Save 20% today when you pre-order. Discount is automatically applied at checkout. All pre-orders are fully refundable at any time prior to delivery, upon which our regular shipping and returns policy applies. 

Pre-orders have an estimated fulfillment period between 3 and 6 months. Your patience is greatly appreciated while our artisans craft your order. Note that pre-orders are subject to delays outside of our control including the handmade nature of our product and the importation process from Italy. Rest assured we are working as quickly as possible to fulfill your pre-order!

Please use our interactive size guide available on each product page to determine your optimal Paul Evans size. Generally speaking, most of our shoes run a full size larger than traditional US dress shoes. This isn't irregular! Most Italian brands (i.e., Gucci, Ferragamo, Tod's) run larger than US dress shoes (i.e., Allen Edmonds).

This means you need to order one (1) full size below your regular dress shoe size. That is, if you normally wear a size 10 in Allen Edmonds you should definitely order a size 9 in Paul Evans. If you wear UK or Italian luxury shoes, we recommend ordering the same size as you normally would. 

Please do not assess the fit of our shoes by the vertical amount of excess space in the toe area. Our lasts are designed with a sleek aesthetic in mind and therefore excess space in the toe area exists. Resist the urge to push down where the front of your toes are, these aren't sneakers!

You can easily determine if you have the correct size based on: 1) how well your heel sits in the shoe, 2) if there is sufficient space across the widest part of your toe, and 3) if you can comfortably walk in the shoe.

Experiencing minor heel slippage in our shoes? That's completely normal as the shoes will take a few wears to break in. Please note, if your heel is coming entirely out of the shoe are you're unable to walk, it's too large! 

Please use the interactive sizing guide found on every product page to find your perfect size! It will correctly predict your size 98% of the time!

We do not currently make wide-width shoes, however we do have many satisfied wide-feet customers! If you have wide feet, simply adjust a half to full size up from our recommended shoe sizing adjustments to accommodate for extra width.

For those who wear E-width shoes, a half size up should do it. For EE and above, try a full size. For example, our standard-sizing instructions recommend adjusting a full size down for D-width sizes, an E-width size would simply adjust a half size down. 

If you find that our shoes are just a tad tight and you need a few extra millimeters, don't forget that your local cobbler can stretch your shoes.

We do not offer in-house shoe recrafting services. We highly recommend supporting your local cobbler for any and all shoe repairs, including recrafting services to replace worn soles and breathe new life into leather uppers. 

If you're unable to find a local cobbler, we recommend reaching out to our official partner Cobbler Concierge for all your recrafting needs.