Fast Shipping
Customers are responsible for all shipping fees, including return shipping, unless returns protection through Re:Do was purchased at checkout.

Please allow 24 - 48 hours for your order to be fulfilled at our warehouse in addition to the estimated shipping time. Paul Evans is not responsible for customs and duties charges your government may impose, nor will Paul Evans cover the cost of return shipping should you refuse delivery.

30-Day Return Policy

*All returns/exchanges for the orders placed during November-December 2023 can take up to 4 weeks to process.*

If you aren’t completely satisfied with your order, you have 30 days from the date of shipment to initiate a return. We do not accept worn or damaged items. Items marked as Final Sale cannot be returned. Paul Evans will only accept unworn items with all original shoe box contents and packaging.

Please use a soft surface such as a rug or carpet to try on your shoes, as the soles will easily scratch if you walk on hardwood or concrete floors.

Shoes with scuffed soles cannot be returned for a refund. If your shoes are sent back with creased leather, a $50 damage fee will be deducted from the refund. Once we receive and inspect your returned items, you will be sent a confirmation email documenting your refund. If your return does not meet the above policy, you will be notified by our team.

Gift cards and expedited shipping charges are non-refundable.

Return Process

Click here to start your return.

If you purchased order protection through Re:do at the time of checkout, there will be no cost to return your items for store credit or exchange. Simply submit the return for store credit or exchange and receive a prepaid return label through the portal. Please note that if the item you’ve selected for exchange is a pre-order, the lead time for the exchange will be a minimum of 3-6 months.

If you did not opt for this coverage or you are seeking a refund, you will be able to purchase a shipping label through the portal. For international shipments, you will be able to purchase a shipping label from the same returns portal. You may also send the return to the below address:

Paul Evans Returns
10400 NW 21st St
Suite 104
Doral, FL 33172

Once the returned items are received and inspected, we will either issue a store credit, set up the exchange, or refund your original method of payment. You will then receive a confirmation email documenting the return. If your return does not meet our policy, you will be notified by our team.

Please allow 5-10 days for your returned items to reach us for inspection and another 3-5 days for your refund to be processed.Feel free to reach out to support@paulevansny.com any time with questions or concerns.

Due to demand, we’re often out of stock in your preferred style, color or size. That means you have great taste! We accept pre-orders and are eager to commission your handcrafted luxury leather good at our factory in Naples, Italy. Save 10% today when you pre-order (automatically applied at checkout).

Pre-orders are fully refundable within 30 days. After that point we will partially refund you the order value less $100 of store credit per shoe and $50 store credit per leather belt. Does not apply to final sale orders.

Pre-orders have an estimated fulfillment period between 3 and 6 months, but this could take longer depending on a variety of different factors. Your patience is greatly appreciated while our artisans craft your order. Note that pre-orders are subject to delays outside of our control including the handmade nature of our product and the importation process from Italy. Rest assured we are working as quickly as possible to fulfill your pre-order!

Please use our interactive size guide available on each product page to determine your optimal Paul Evans size. Generally speaking, most of our shoes run a full size larger than traditional US dress shoes. This isn't irregular! Most Italian brands (i.e., Gucci, Ferragamo, Tod's) run larger than US dress shoes (i.e., Allen Edmonds).

This means you need to order one (1) full size below your regular dress shoe size. That is, if you normally wear a size 10 in Allen Edmonds you should definitely order a size 9 in Paul Evans. If you wear UK or Italian luxury shoes, we recommend ordering the same size as you normally would. 

Please do not assess the fit of our shoes by the vertical amount of excess space in the toe area. Our lasts are designed with a sleek aesthetic in mind and therefore excess space in the toe area exists. Resist the urge to push down where the front of your toes are, these aren't sneakers!

You can easily determine if you have the correct size based on: 1) how well your heel sits in the shoe, 2) if there is sufficient space across the widest part of your toe, and 3) if you can comfortably walk in the shoe.

Experiencing minor heel slippage in our shoes? That's completely normal as the shoes will take a few wears to break in. Please note, if your heel is coming entirely out of the shoe are you're unable to walk, it's too large! 

Please use the interactive sizing guide found on every product page to find your perfect size! It will correctly predict your size 98% of the time!

We do not currently make wide-width shoes, however we do have many satisfied wide-feet customers! If you have wide feet, simply adjust a half to full size up from our recommended shoe sizing adjustments to accommodate for extra width.

For those who wear E-width shoes, a half size up should do it. For EE and above, try a full size. For example, our standard-sizing instructions recommend adjusting a full size down for D-width sizes, an E-width size would simply adjust a half size down. 

If you find that our shoes are just a tad tight and you need a few extra millimeters, don't forget that your local cobbler can stretch your shoes.

We do not offer in-house shoe recrafting services. We highly recommend supporting your local cobbler for any and all shoe repairs, including recrafting services to replace worn soles and breathe new life into leather uppers. 

If you're unable to find a local cobbler, we recommend reaching out to our official partner Cobbler Concierge for all your recrafting needs.